Listening to the voice of your clients goes a long way in helping your home care business evolve. Without intelligent feedback, you may wonder just how satisfied they are with your services. Most home care agencies look for negative feedback to identify their weaknesses to highlight which urgent matters need to be resolved.
Does your business show at the top when a potential customer searches for similar services in local area on Google? If not, it’s time to improve your local SEO results. For a home care business, local customers make up almost the entire customer base. You need to pay special attention to your local search engine optimization.